Frequently Asked Questions

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Frequently Asked Questions

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Dates are Displaying in US Month-Day-Year Format... How do I change to Australian Format

How do I print mailing labels for the Address Book?

How do I install software updates?

How do I "Search and Replace" values in a table?

How do I create Custom Quick Reports?

How do I update HSP Device Lists?

How do I update the HSP Schedule of Service Items?

How do I update the HSP Schedule of Device Categories?

How do I update the HSP Schedule of Fees?

How do I remove Auto-Maintenance claims prepared in advance with the old/wrong fee schedule?

The HSP/HSO response file I just downloaded is not visible in the Reconcile list

Why are some claims "stuck" in Pending and not being batched?

Why can't I see a client's record in Client Details when I know the client is in the database?

Why does the Batch Log show zeros for Accepted/Rejected items and no "Processed By HSO" date?