<< Click to Display Table of Contents >> Navigation:  HearAid On-Line Help > Work Areas > e-Claims > Downloading HSO Response Files

Once a batch file has been successfully lodged at the HSO web site, the next step in the e-Claim processing cycle is to download the Response file from HSO:

1.Once logged in to the portal, expand the Claims accordion and click the Batch Download button
 

 
which takes you to the File Download page
 
When generating batch files, HearAid stores the batch number in the batch Header row so the simplest way to retrieve a response file is to enter the Batch Number into the Header ID box. Alternatively, you can enter the Claims File Reference Number into the Load Number box
 

 
and click the Find button.
 
Click on the entry in the Load Number cell. Depending on your web browser and its settings for downloads, you should then be prompted to Save the response file:
 
Firefox
 

 
after clicking OK the Save To dialog box appears; Internet Explorer and Chrome should just open the dialog box
 

 
At this point it is recommended that you remove the "HearingServicesOnlineBatchUploadResponseForLoad" part of the file name and just save the Load Reference number part as shown
 

 
It is essential that you save the response file into the ..\HearSoft\HearAid 5.0\EClaims\Response Files folder!
 
Then click the Save button